ARRIVAL

We would ask that you arrive 15mins prior to your scheduled treatment start time. This is to enable you to complete a pre-treatment medical questionnaire, relax, unwind, and familiarize yourself with the surroundings so the treatment can commence at the allotted time. If you are on a spa package please come direct to the treatment spa, where we can check you in for your treatments and you can collect your robes, we can show you around and get you relaxing.

TREATMENT TIME

Please note that the allotted treatment time includes time for consultation, changing and aftercare advice. Treatment time cannot be extended due to late arrival or toilet breaks during your scheduled treatment. If you arrive more than 5 minutes late for your treatment your treatment will be forfeited without reimbursement.

TREATMENT PREPARATION

If you are booked in for a nail treatment with nail lacquer or Gel polish, please make sure that your nails are clear from polish or Gels as this would prevent the therapist from carrying out your treatment. We do offer Gel Polish Removal as an extra treatment if required, this will need to be pre booked, subject to availability. If you are booked in for a facial treatment, please remove contact lenses and make-up prior to a facial treatment. Microblading/Semi Permanent make up: Please leave a period of 4 weeks from this procedure being undertaken prior to booking a treatment on this area. Botox & Fillers: Please leave 4 weeks from this procedure prior to booking a treatment on this area. Failure to abide by this may result in you forfeiting your treatment without reimbursement.

If you have a disability or any particular care requirements, please ensure you have informed us at the time of booking and on entry to the spa to allow us to help you get the most out of your session safely.

No jewelry should be worn when attending any treatment. We do not accept any responsibility for lost jewelry. Please ensure that you inform your therapist if you are too hot/cold, if your position is not comfortable or the therapist’s pressure is not enjoyable. We will try to adjust techniques to suit you.

AFTERCARE

Please be aware of the possible side effects following treatments/spa experiences which may include drowsiness, excessive thirst, muscle aches and possible minor reactions to essential oils.

MEDICAL QUESTIONS

It is important that you advise us in advance of any health conditions, allergies or injuries which could affect your treatment when making your reservation. Please fill our medical consultation form online, we ask that you complete this prior to your arrival: https://online.premiersoftware.co.uk/ClientPortal/?i=5fb4abc1be452912d5c7612257e5bc21&siteID=2 If you have not used the spa portal before, you will be required to register. Guests with any infectious conditions, known allergies or under medical supervision, that we are not advised of upon booking, may be refused treatment without reimbursement.

ROBE HIRE CHARGES

For spa packages you will be provided with robes upon arrival to the treatment spa, we will require a deposit of £10.00 per robe for all spa package guests. This is refundable upon return of the robe to the treatment spa reception. We would recommend bringing your own suitable footwear, slippers are available to purchase at £2.00 per pair. You will only receive one robe throughout your stay with us, an additional charge for any new robes required would be £10.00 per robe, subject to availability. Please be aware we will not be able to hire out any robes without the deposit. Please bring your swimwear for use in the wet spa facilities. Disposable briefs will be provided for body treatments if required.

FACILITY INFORMATION

Elevation Health Club at Old Thorns provides guests with an outstanding gymnasium, swimming pool, sub-tropical pool and wellness suite. You will have access to the health club facilities from 10.00am until 17.30pm. Please note we do have specific children's swimming times, which are: Monday to Friday – 10am - 12pm & 3pm - 5pm Weekends and Bank Holidays – 10am - 12pm & 3pm - 5pm

SERVICE CHARGE/ GRATUITIES

We do not add any service charge to our treatment prices. Any gratuity you might like to leave for your therapist is entirely at your discretion.

CANCELLATION POLICY

All spa bookings require full payment at time of booking. The lead booker is responsible for the entire reservation, all payment and correspondence to be made by lead booker only.

• Spa Overnight Breaks: Cancellations made more than 30 days in advance of arrival date will be charged administration fee of £35 per person. Cancellations made between 30 and 7 days 50% of total cost. Less than 7 days 100%.
• Spa Days: All cancelled bookings with more than 48 hours’ notice will be subject to a 10% fee of the total amount. If less than 48 hours’ notice of cancellation is given you will be charged 100% of the total booking fee.
• Spa Treatment Only: Cancellations made within 48-hour notice or for non-arrivals at allotted time, will be charged in full.

No refunds either in part or full can be processed for early departure.

Third party reservations - We are unable to amend, cancel or refund reservations made via third parties e.g. Spa Breaks, Spa Seekers, or Hotel & Spa Breaks. Please contact the party with whom the reservation was originally made to discuss the terms of your booking.

VALUABLES

Lockers are provided for your use; however, we recommend that you do not bring valuables into the Spa. We do not accept any responsibility for loss or damage of personal items.

SPA ETIQUETTE

The Spa is designed to be calm, quiet, and relaxing and for this reason we ask that you respect other spa users by speaking quietly whilst in our relaxation areas. Any rowdy or loud behavior in any area of the Spa may result in you being asked to vacate the premises. The treatment Spa is an adult only environment and open only to persons aged 16 and over.

We reserve the right to ask guests to leave without refund if their behavior is deemed unsuitable in any way towards staff or other guests. The management reserves the right to close any area of the Spa without prior notice for essential maintenance or on advice by the government to do so, without reimbursement.

Please click here to view our terms and conditions